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Im a bit nooby and i desperately need help.

1) I bought the gold subscription, but how does it look when im waiting in queue ? theres nothing that says im gold tier 

2) how do i create a ticket on discord ? I cant even see my name on discord / nor can i talk to anyone 

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You goofed up the verification on discord therefore it didn't give you the gold supporter tag therefore fivem didn't give you your perks.

Verify yourself on discord
Sync your discord to the forum
Join the queue
Press "discord refresh" or "refresh roles"

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If you are verified then you need to try and get help with syncing your account, I would do it in #server-support-services on the discord, I would attempt to help but I can't find you on the discord to check if you actually are sync'd or not.

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