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Do you mean an extra character or a replacement for your original character?

If you mean an extra character you can get one through a number of channels, including;
> Becoming a white listed member
> Becoming a Gold Supporter (any variant)
> Becoming a EMS worker (I believe they all work but police for sure get a 2nd one.)

If you mean replacing your original character there is only 1 real way, you can make a support ticket with a legitimate reason and they will delete your player data. If all you desire is to change your identity though I would suggest changing your character's name through the F5 ID menu and their base skin using /skin. It achieves virtually the same result (aside from removing outstanding fines, owned assets etc) and it doesn't clog up the staff's support ticket feed.

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