Want to join for the first time.

Hello. Yesterday I was joining your server for the first time. I was creating my character but I had a little issue at home and had to close the game as it was. I belive this may have caused me to get a yellow or red card. Or I guess that is way I can lo longer join today. Is there anything I can do to fix this?
Thank you in advance.

Edited March 3, 2021 by StonedRider

The server is currently in restricted mode, sometimes this mode is activated when there is either a small amount of staff able to moderate the server or a wave of new players with bad intentions has come into the city. During this mode People who are whitelisted (Players who have a good track record and thus have been granted extra perms) and players have some sort of gold supporter are the only people guaranteed entry into the server queue. The final group of people who have access is what I call a "Trusted player", they are a member of the community who has 120 hours in game and no yellow or red cards in the last month. 

I understand finding it frustrating that this mode is activated but the community would rather make sure a  smaller group is able to have a nice fun time without an increased chance of modders etc, If everyone who was new was able to pass through in restricted mode then restricted mode would have no purpose. This mode is not permanent, I personally believe it should be deactivated some time tomorrow but there is no official ETA.

This is coming from someone who is also unable to connect, I am just shy of 120 hours on the server (109.) The only advice I can give you is that if you wish to play on the #1 OCE FiveM server this is the sort of thing you will have to put up with.

Ps. Don't purchase gold membership thinking you will be able to pass through restricted mode, you need to connect 1 time after purchasing / linking for it to activate and that means you will still be getting rejected if you have yet to do so.

Pps. You can make a ticket checking to see if you have a red card but I can guarantee the main reason you are getting rejected is because of the minimum hours not any cards you may or may not have.

Edited March 3, 2021 by VincentMGraves
Adding PPS.

@VincentMGraves Does restricted mode apply regardless of the number of people in the city. I.E if this was to drop below 100 or 50 people, would restricted be lifted for the duration this is below the threshold?

@Tangy Not that I know of, my understanding of it is that restricted mode (either level 1 or 2) is set manually by staff. They may have some sort of unofficial number of player, number of staff ratio they meet before deactivating it though.